Team Combat

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Statute

1. GENERAL PROVISIONS

1. The Team Combat online store, operating at: TeamCombat.com, is run by Team Combat Polska sp. z o. o., with its registered office at: ul. Szkolna 90, 62-002 Suchy Las, operating under the Tax Identification Number (NIP): 7792393590, National Business Registry Number (REGON): 301733801.
2. These Regulations of the Online Store define the rules for making purchases in the Team Combat online store, in particular the rules and procedure for concluding distance sales contracts via the Store, as well as the complaint procedure and the procedure for withdrawal from the contract by the Consumer.
3. In the scope of Services provided electronically, these Regulations are the regulations referred to in Article 8 of the Act on the provision of services by electronic means of 18 July 2002 (consolidated text: Journal of Laws of 2020, item 344, as amended).
4. These Terms and Conditions are addressed to all Store Customers. All Customers are required to read the Terms and Conditions before making a purchase.
5. Each Customer is obligated to comply with the provisions of the Regulations. Sales are based on the version of the Regulations in force at the time the order is placed.
6. Every Customer can review the Regulations at any time by clicking on the "Store Regulations" hyperlink on the TeamCombat.com Store website. The Regulations can be downloaded and printed at any time.
7. All information contained on the TeamCombat.com Store website relating to products (including prices) does not constitute an offer within the meaning of Art. 66 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended), but an invitation to conclude a contract, pursuant to Art. 71 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended). By sending the Order Form, the Customer makes an offer to purchase the indicated Goods for the price and under the conditions specified in the description.

2. DEFINITIONS

Regulations - this set of regulations organizing the rules for using the Store Services by Customers.
Consumer (contracts concluded before January 1, 2021) - a natural person concluding a civil law contract through the Store, not directly related to his or her business or professional activity.
Consumer (agreements concluded from 1 January 2021) - the following persons are considered to be Consumers:

  • a natural person concluding a civil law contract via the Store, not directly related to his or her business or professional activity - the so-called "Consumer in the strict sense"

and

  • a natural person concluding a civil law contract via the Store, directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Business Activity - the so-called " Entrepreneur with Consumer Rights" .

For the purposes of these Regulations, it is assumed that in the absence of a distinction between the two groups of entities, the Regulations apply both to Consumers in the strict sense and to Entrepreneurs with Consumer rights.
Customer - a natural person (including a Consumer) who is at least 13 years of age (provided that he/she has obtained the consent of his/her legal representative), a legal person and an organizational unit that is not a legal person, to which special provisions grant legal capacity, who uses the Services provided by the Store.
Order Form - A service available on the Store's website, through which the Customer can make a purchase, in particular by adding Goods to the Cart and specifying certain terms of the Sales Agreement, including the method of delivery and payment.
Basket - an element of the Store in which the Goods selected by the Customer are visible and in which the Customer can set and modify the Order data, including the quantity of the Products purchased.
Store - an online service belonging to the Seller, available under the domain: teamcombat.com, through which the Customer can purchase Goods from the Seller.
Seller - team combat Polska sp. z o. o. with its registered office at: ul. Szkolna 90, 62-002 Suchy Las, entered into the register of entrepreneurs maintained by the DISTRICT Court in POZNAN - NOWE MIASTO I WILDA W POZNAŃ, 8th Commercial Division, under the KRS number:  0000918609 , NIP: 7792393590, REGON: 301733801, who, conducting commercial or professional activity, proposes sales via its website.
Goods - a movable item that is the subject of trade between the Store and the Customer, the terms of sale of which are specified in the Order Form.
Sales Agreement - a distance sales agreement for Goods concluded by the Customer via the Store, usually via the Order Form.

3. ACCEPTANCE AND PROCESSING OF ORDERS

1. The condition for using the Store is reading and accepting these Terms and Conditions. By placing an order, the Customer accepts the Terms and Conditions.
2. Orders from Customers are accepted via the Order Form sent via the website: TeamCombat.com or by e-mail to shop@TeamCombat.eu, 7 days a week, 24 hours a day.
3. The order for Goods is placed by selecting the Goods the Customer is interested in, clicking the "PUT INTO BAG" button located next to the description of the Goods, and then, from the "MY BAG" level located in the Store tab, filling out the Order Form, including selecting the form of delivery and payment or selecting the payment option on delivery, if available for the selected Goods, and then clicking confirmation of purchase.
4. The Seller reserves the right to verify, in particular on the basis of information disclosed in the Central Register and Information on Business Activity, whether the conclusion of the contract by the so-called Entrepreneur with consumer rights (see the definition of "Consumer" in these Regulations) is of a professional nature for him.
5. After placing the order, the Customer receives order confirmation to the e-mail address provided in the Order Form.
6. After the Customer receives confirmation of acceptance of the offer, the process of order fulfillment by the Seller begins, whereby:

a. in the case of placing an order paid on delivery - it starts at the latest on the next business day after its confirmation by the Seller.

b. in the case of placing an order paid by traditional transfer - the processing begins after the payment for the placed order is credited to the Store's bank account.

c. If you purchase products with an extended delivery date, the order processing time may be up to 7 business days. Products with an extended delivery date are clearly marked on the product card with the label "Product with an extended delivery date."
7. Orders placed in the Store are processed during Store opening hours (on business days, Monday to Friday, from 6:00 a.m. to 4:00 p.m.). Orders placed on business days after 4:00 p.m., on Saturdays, Sundays or public holidays will be processed the next business day.
8. The Customer will receive a message confirming that the order has been accepted for processing, which is understood as the Seller's declaration of acceptance of the offer. Upon receipt by the Customer, a Sales Agreement is concluded.
9. A VAT receipt is issued for every order. A VAT invoice will also be sent upon request.
10. The available means of communication between the Customer and the Store are:

  • a. E-mail - shop@TeamCombat.eu
  • b. Phone - +48 724 999 191

11. The price stated in the order is the total amount the Customer is obligated to pay (gross price). It includes applicable tax. Shipping costs are not included in the price, as they depend on the delivery method chosen by the Customer.
12. The Seller reserves the right to change prices displayed in the Store, introduce new Goods for sale, conduct and cancel promotional campaigns, or make changes thereto, in accordance with applicable law. 13. If the Consumer is required to pay a price exceeding the agreed-upon price described in the previous paragraph, the Store will immediately inform the Consumer of this fact, explaining the reason for the price difference. Any additional costs will only be charged to the Consumer with the Consumer's express consent.

4. DELIVERY AND TRANSPORT COSTS

1. The delivery of the order in the Store is carried out via: courier parcel locker
2. Orders placed in the Store are processed only on business days. Orders placed on Saturdays, Sundays, and public holidays will be processed the next business day.
3. The waiting time for shipment is usually 1-2 business days. This waiting time includes the order processing time, i.e., the preparation of the Goods for the order, and the estimated delivery time, which is from 24 hours in Poland.
4. The Seller is not liable for delays resulting from the fault of the carrier.
5. Upon receipt of a parcel delivered by a courier, the Customer should carefully inspect the contents and completeness of the parcel, the condition of the external packaging, and the condition of the ordered Goods in the courier's presence. In the event of damage to the parcel, the Customer should complete a damage report with the courier, in two identical copies signed by the Customer and the courier.
6. It is possible to collect the ordered Goods in person at the stationary Store, at the following address: ul. Szkolna 90, 62-002 Suchy Las.

5. PAYMENT PROCESSING 


1. The following payment methods are available within the Store:

  1. cash on delivery – upon receipt of the shipment;
  2. by bank transfer - Account number (PLN): 29194010763219145300000000 Account number (EUR): 6119401076319095100000 0000 Account number (USD): 31194010763190954900000000 Account number (CZK): 5610902590000000150052460; Account number (GBP): 34194010763250034300000000
  3. online payment: Przelewy24, PayPal, PayPal, GoPay

2. Customers who choose to pay by bank transfer are obligated to pay for their order within five (5) business days of placing the order. Otherwise, the Seller's offer is not binding and the order will be deleted from the system. Simply provide the order number in the payment reference. The payment deadline may be extended by notifying the Store staff in advance. 


6. COMPLAINT 


1. The basis and scope of the Seller's liability towards the Customer if the sold Product has a defect are defined by generally applicable laws, in particular the Consumer Rights Act. For Sales Agreements concluded before December 31, 2022, the basis and scope of the Seller's liability towards the Customer arises in particular from the Civil Code (in particular Articles 556-576 of the Civil Code). For agreements concluded from January 1, 2023, the provisions described below apply.
2. If the goods do not conform to the contract, the consumer has the rights specified in applicable law, in particular the Consumer Rights Act. The Seller hereby informs the entrepreneur of the legal liability for the performance of the goods in conformity with the contract. The consumer is entitled to exercise the warranty, if granted. The consumer acknowledges that if the goods are sold as having a defect, the defect is described in the product card.
3. Complaints regarding the Goods may be submitted in writing to the Seller's registered office address: ul. Szkolna 90, 62-002 Suchy Las, or by email to the email address provided in the Order confirmation. A complaint should include: a. details of the person submitting the complaint (name and surname, mailing address, optionally – email address and contact telephone number); b. the reason for the complaint and the content of the request; c. the Order number, as shown in the Order confirmation; d. the original or a copy of proof of purchase (e.g., receipt or invoice) may facilitate filing a complaint, but is not required.
4. In the case of a Customer who is not a consumer or an entrepreneur making a purchase unrelated to his or her professional activity, the cost of delivery shall be borne by the Customer.
5. The goods are in conformity with the contract if, in particular, their description, type, quantity, quality, completeness and functionality are in conformity with the contract, and in the case of goods with digital elements – also their compatibility, interoperability and availability of updates, as well as their suitability for the specific purpose for which they are required by the consumer, about which the consumer informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted.
6. If the goods do not conform to the contract, the consumer may demand that they be repaired or replaced.
7. The Seller may replace the goods if the consumer requests a repair, or the Seller may repair the goods if the consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the entrepreneur. If repair and replacement are impossible or would require excessive costs for the entrepreneur, the entrepreneur may refuse to bring the goods into conformity with the contract.
8. The Seller will repair or replace the goods within a reasonable time from the time the consumer informs them of the lack of conformity, and without undue inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased them. The costs of repair or replacement, including, in particular, postage, shipping, labor, and materials, are borne by the Seller.
9. The consumer provides the Seller with goods subject to repair or replacement. The Seller collects the goods from the consumer at its own expense. The consumer is not obligated to pay for normal use of the goods that are subsequently replaced.
10. In the cases specified in the Consumer Rights Act, the consumer may submit a declaration of price reduction or withdrawal from the contract. This applies in particular to situations in which the Seller has refused to bring the goods into conformity with the contract or has failed to bring the goods into conformity with the contract.
11. The Seller shall refund to the consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer's declaration of price reduction.
12. In the event of withdrawal from the contract, the consumer must immediately return the goods to the Seller at the Seller's expense. The Seller will refund the consumer the purchase price immediately, no later than 14 days from the date of receipt of the goods or proof of their return.
13. The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity of the goods with the contract is material.
14. The entrepreneur is liable for any lack of conformity of the goods with the contract existing at the time of delivery and discovered within two years from that time, unless the expiry date of the goods, as determined by the entrepreneur, its legal predecessors or persons acting on their behalf, is longer.
15. It is presumed that any lack of conformity of the goods with the contract that becomes apparent within two years of delivery of the goods existed at the time of delivery, unless it is proven otherwise or unless this presumption cannot be reconciled with the nature of the goods or the nature of the lack of conformity of the goods with the contract.
16. The Seller is obliged to respond to the consumer's complaint within 14 days of receiving it.
17. The above provisions regarding consumers apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Business Activity.
18. The Seller complies with the provisions of Chapter 5b of the Consumer Rights Act regarding contracts for the supply of digital content or digital services. The Seller is liable for any lack of conformity of digital content or digital services supplied continuously, which occurs or becomes apparent during the period in which they were to be supplied under the contract. This period cannot be shorter than two years from the date of delivery of the goods with digital elements. It is presumed that the lack of conformity of the digital content or digital service with the contract occurred during this period if it became apparent during that period.
19. If a warranty is provided for the product, information about it and its content will be included in the Product description in the Store. Any deviation from the warranty terms specified in the advertisement to the detriment of the consumer is ineffective unless the warranty statement made in the advertisement before the conclusion of the contract has been corrected in accordance with the terms and form in which the advertisement was presented, or in a comparable manner.


7. RIGHT OF WITHDRAWAL 


1. Pursuant to the Consumer Rights Act of 30 May 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the sales contract for Goods purchased in the Store, without giving any reason, by submitting an appropriate declaration in writing, within fourteen (14) days from the date of delivery of the Goods (i.e. from the date of receipt of the Goods by the Consumer). To meet this deadline, the Consumer shall be required to send the declaration before its expiry.
2. The Consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. A template for the declaration is attached as Appendix 1 to these Regulations.
3. The declaration of withdrawal from the contract should be sent to the following address: ul. Szkolna 90, 62-002 Suchy Las.
4. The Consumer must return the Goods to the Seller within fourteen (14) days of the date on which they withdrew from the contract. To meet the deadline, it is sufficient to return the Goods before its expiry.
5. The Goods should be returned to the Seller's address: ul. Szkolna 90, 62-002 Suchy Las.
6. The Seller shall, within fourteen (14) days from the date of receipt of the declaration of withdrawal from the contract, refund all payments made by the Consumer, including the cost of delivery of the Goods, however, the refund shall not be made until the Goods are received back or the Consumer provides proof of sending them back.
7. The Seller will refund the payment using the same payment method used by the Consumer. If the Consumer chooses a delivery method other than the cheapest, standard delivery method offered by the Seller, the Seller is not obligated to reimburse the Consumer for any additional costs incurred.
7.1. Rules for the use of vouchers.
To use the voucher, you must reach the minimum basket value, if any, (before the voucher is applied). Shipping costs are not included in the minimum order value.
The voucher reduces the final amount payable, and the discount is granted in proportion to the value of the products purchased.
Vouchers not used within the indicated period will lose their validity and the customer is not entitled to any claims against the Seller in this respect.
In the event of a return of the entire order, the customer will receive a full refund of the amount paid, including the discount voucher.
In the case of a partial refund, if the order value after the refund falls below the threshold (if any), Team Combat will refund the amount less the base price of the remaining product in the order. In this case, the customer will lose the discount and will not receive compensation for the lost Voucher. 
In the case of a partial refund, if the order value after the refund still meets the minimum cart value condition: ETeam Combat will refund the actual product price paid. 
9. The right to withdraw from the Sales Agreement does not apply to the Consumer in relation to the agreement:

  • in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet his individual needs;
  • where the subject of the service is a good that spoils quickly or has a short shelf life;
  • where the subject of the service is goods delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons, if the package was opened after delivery;
  • where the subject of the provision are goods which, due to their nature, are inseparably connected with other goods after delivery;
  • where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
  • for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
  • in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period; 
  • for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the entrepreneur has commenced the performance with the express and prior consent of the consumer, who was informed before the commencement of the performance that after the entrepreneur has fulfilled the performance, the consumer will lose the right to withdraw from the contract, and the consumer has acknowledged this, and the entrepreneur has provided the consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Consumer Rights Act.

10. The right to withdraw from a distance contract does not apply to any entity other than the Consumer, as defined for the purposes of these Regulations (see the definition of "Consumer"). 


8. OUT-OF-COURT DISPUTE RESOLUTION 


1. The Administrator processes the following personal data, the provision of which is necessary for:
a. register on the website:
- name and surname;  
- email address;
b. making purchases via the website:
- name and surname;  
- sex;  
- delivery address;  
- telephone number;  
- email address;
c. Data provided by the User optionally:
- Tax Identification Number (in the case of a request to issue an invoice for an entrepreneur).
- data required to participate in e Team Combat, i.e. name, surname and e-mail address.
2. In the event of withdrawal from the contract or acceptance of the complaint, when the refund is made directly to the User's bank account, we also process information regarding the bank account number in order to make the refund.

9. PERSONAL DATA PROTECTION

1. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:

  • Mediation is conducted by the relevant Provincial Trade Inspectorate, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. A list of Inspectorates can be found at: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
  • Assistance from the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
  • Free assistance from the municipal or district consumer ombudsman.
  • The ODR online platform is available at: http://ec.europa.eu/consumers/odr/.

2. This chapter entitled "Out-of-court dispute resolution" does not apply to one category of persons described in these Regulations as Consumers, the so-called "Entrepreneurs with consumer rights", which entered into force for contracts concluded from 1 January 2021. Therefore, for all contracts, this chapter applies only to entities belonging to the so-called category of Consumers in the strict sense. 


10. FINAL PROVISIONS

1. The Regulations define the rules for concluding and performing the Contract for the sale of Goods available on the Store's website.
2. The sales contract is concluded between the Customer and the Seller.
3. The Regulations are available to all Customers in electronic form on the website of the TeamCombat.com Store.
4. In order to use the Store Services, it is necessary to have devices that allow access to the Internet and a web browser that allows the display of websites, as well as to provide an e-mail address that allows for sending information regarding the execution of the order.
5. All persons, including Customers, are prohibited from posting illegal content on the Store's website.
6. In matters not regulated by these Regulations, the relevant provisions of generally applicable law shall apply.
7. The Terms and Conditions do not exclude or limit any rights of the Customer who is a Consumer, which they are entitled to under mandatory provisions of law. In the event of a conflict between the provisions of the Terms and Conditions and mandatory provisions of law granting rights to consumers, those provisions shall prevail.
8. If any provision of these Terms and Conditions is or becomes invalid or unenforceable, the validity of the entire Terms and Conditions shall remain unaffected. In such a case, the Parties shall replace the invalid or unenforceable provision with another provision that most closely reflects the intended economic purpose. This also applies to any gaps in the Terms and Conditions.

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